Black Olive Italian Restaurant

2745 Crittenden Dr Suit A, Louisville, KY 40209, USA

About Black Olive Italian Restaurant

3.5 / 5

from reviews

    Rosaliz Remon
    -
    January 04, 2026

    ⭐ 1 Star (and that’s still being generous) This was, without exaggeration, one of the worst restaurant experiences I have ever had. From the very beginning, our server, Alejandra T, had a terrible attitude and a facial expression that made it clear she had no desire to be working. No warmth, no professionalism, no basic customer service. We arrived at 3:09 PM, and by 4:30 PM one of our dishes still had not been served. The excuse we were given was that “the dough takes a long time to cook,” which is completely unacceptable after waiting. Throughout the entire wait, there was not a single attempt by the server or any staff member to calm the situation or even acknowledge the delay. Alejandra stayed hidden in the kitchen while my guests and I became increasingly upset. When she finally came out, I expressed my frustration and asked to speak with the manager. She claimed there was no manager on duty and that she couldn’t call one, which anyone with customer service experience knows is simply not true. The food was just as disappointing as the service. I ordered a Chicken Fettuccine Alfredo, and the chicken was extremely overcooked, dry, and the sauce clearly reheated. In one word: inedible. None of us ate our food. After waiting that long, it’s obvious no one even had an appetite. As if everything above wasn’t enough, even paying was another form of torture. After asking for the manager and being ignored, she also seemed to completely forget about bringing the check. I waited a long time for her to pick up my card, until I finally had to stand up and go pay myself, as if I were the employee. If payment was supposed to be made at the front, she could have at least had the decency to tell me, instead of leaving me waiting yet again. To make matters worse, she didn’t even ask if I wanted a receipt. She simply crumpled it up and threw it away, as if she were trying to erase evidence of the entire experience. The most upsetting part of all is that this was supposed to be a special occasion—my son’s birthday. I brought him here because he loves pizza, and instead, the terrible service and awful food completely ruined the day for my family and me. This place doesn’t deserve to be in business. Now it makes perfect sense why the restaurant was completely empty. Giving it one star feels far too generous—if there were a -5 star option, that’s exactly what this place would get.

    amber
    -
    March 02, 2026

    Lmaoooo wow. Just wow. Ordered takeout. At least everything was warm... so I had good expectations. Everything *looked* good...but that's where all the good ended. Most of what we got was absolutely inedible. Microwaveable, frozen dinners are better than the ridiculous crap this place is trying to serve. Actually ...that might be what they're serving hahahahaha!! I would be shocked if there are any decent reviews that are even remotely recent. Oh! Ya know what...my kid liked the mozzarella sticks. So...there's that. Shut this place down already and do better.

    Becky Spriggs
    -
    February 09, 2026

    Atmosphere was great as far as the restaurant is concerned. I asked specifically for a sweet tea while I waited which she did not bring me. I had to ask someone for it after waiting 15 mins. The food was not good. I had the baked ziti and fried ravioli. The bread still where gross! Will not be going back there. Spent way too much money and threw the food away.

    Bomb Lashes
    -
    May 07, 2025

    Ive ordered door dash 4 times from here & personally they have some of the BEST pasta dishes i've ever had from a Italian restaurant! The salad is great, always comes with dressing. Maybe they have finally got it “together” because I have had no issues

    Adrian Mosqueda
    -
    January 22, 2025

    This restaurant feels like an after thought, you can hear the Mexican restaurant next door. Still struggle to order in English. Far from anything advertised on the menu. I had the salad with giant onions not even chopped up and steak that only comes with potatoes and carrots. The rubber texture and lack of flavor made it worth leaving on the plate. Would not recommend.

    Black Olive Italian Restaurant

    Our Address

    2745 Crittenden Dr Suit A, Louisville, KY 40209, USA

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